1. Excellent Customer Service Skill
To handle customer enquiries in a professional way, build up long-term relationship and enhance customer loyalty
2. Complaint Handling Skill
To respond to complaints from demanding customers in a positive and skillful manner and achieve better satisfaction.
3. Time Management Skill
To plan and prioritize tasks so as to finish them within tight deadlines and increase productivity.
4. Problem Solving Skill
To identify the root reason of problem and solve it efficiently. We have to analyze
problem in a systematic and objective way, while we need to generate alternative solutions with our creativity.
5. Team Building Skill
To group people of various talents, experience and knowledge base into a team. Assign roles, allocate tasks and build team network, so as to achieve the maximum synergy.
6. Stress Management Skill
To relieve stress and transform it into positive energy. To improve working efficiency and enhance harmonic teamwork.
7. Motivation Skill
To reinforce the desired behavior by staff and enhance better business performance (e.g. sales) or overcome difficult situation.
8. Coaching Skill
To give suggestion to underperforming subordinate in a positive way so that they can overcome their weakness and grow. An essential skill to a leader.
9. Change Management Skill
To identify changes and adapt to fluctuating environment, no matter in markets, workplace and life, in order to survive, improve and excel.
10. Negotiation Skill
Enable us to get the best deal by creating a win-win situation with your client, colleague and boss.