Workshop Topic – Effective Communication Skills Effective communication is fundamental to building higher team morale, boosting productivity and providing better customer service; a vital skill needed in every organization. These basic skills stem from being able to understand yourself and others, whilst knowing how to build and maintain effective relationships with clients and colleagues. This workshop covers the fundamentals of good communication required in all realms of business today. It equips participants to deliver a clear and precise message; to understand their communication strengths and weaknesses and to design their personal communication style to improve their communication skills. Program Highlights: Explain the four basic behavioral styles and how to adapt to each Capitalize on personal style for more effective communication The art of communication and the barrier The essential skills to communicate effectively Questioning skills Listening skills Presenting skills Describe the impact of body language and vocal tones on communication Explain the effective use of office communication tools such as the telephone and email Rephrase blunt language to achieve results without offending anyone List strategies for dealing with difficult behaviors Demonstrate how to deliver constructive feedback and how to disagree politely Understand your style and develop an action plan for a better balancing communication style [ BACK TO THE PROGRAM LIST ] Last Workshop: Develop your Persuasive & Convincing Skills Next Workshop: Effective Meeting Skills