Workshop Topic – Achieving Service Excellence In today's market, gaining and keeping customers against your competition has never been more important. Keeping your customers satisfied boils down to having excellent customer service skills. By delivering top-notch customer service will enable you to tap into the golden opportunity to build a long term and loyal relationship with your existing and potential customers. This workshop will cover all the essentials from what defines good customer service experience to how certain situations can be best handled. Program Highlights: Module 1: The importance of service excellence Importance of customer loyalty The challenge of service provider Role & responsibility of each employees to create yours and company’s service image Module 2: Opening of the service interaction process 4 Steps approach to customer service interaction process Identify different customers’ conditions Handle specific behaviors for each customer condition The importance of creating the good first impression Establish rapport with customers in such a way as to help them feel comfortable and have a positive attitude about continuing the interaction [ BACK TO THE PROGRAM LIST ] Last Workshop: Understanding Behaviour Styles by Using DISC Profile Next Workshop: Assertiveness Skills & Self Confidence for Success