Workshop Topic – Telephone Communication Skills Telephones are one of the most regularly used methods to contact a customer, and for this reason, it is very important to establish a friendly and efficient telephone manner to leave a positive impression. If poorly managed, it may cost the lost of a business and damage the bond of trust and relationship. Organizations who utilize telephone selling understand that it is a powerful sales tool and are able to capitalize on this method. By training employees to develop a clear, professional manner will enable customers to form long-lasting relationships with your company. Program Highlights: Open calls that get the customer’s attention while respecting the customer’s time Sell in a consistent manner whether the customer or the seller initiates the call Plan and ask questions concisely so that the telephone is an asset to sales productivity Succinctly present the capabilities of offerings that address customers’ explicit needs Apply a framework and tools that prevent opportunities from falling through the cracks Selling the long-term relationships rather than low bids Handling challenging behaviors and objections Putting it into practice [ BACK TO THE PROGRAM LIST ] Last Workshop: Stress Management Next Workshop: The Art of Public Speaking- Getting People to Listen (Not Hear)