|
Intentional or not, sometimes we may find unfavorable situations at times unavoidable, yet it is important to be able to deal with them to the best that we can. Complaints can stem from several reasons, such as:
- wrong goods received
- poor service
- unsatisfactory quality of goods
- late delivery
- damaged goods
- prices not as agreed
This workshop introduces ways to resolve difficult situations and reestablish goodwill. |