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Workshop Topic – Excellent Customer Service Skills

Excellent Customer Service Skills

In today's market, gaining and keeping customers against your competition has never been more important. Keeping your customers satisfied boils down to having excellent telephone skills and customer service.

By delivering top-notch telephone customer service will enable you to tap into the golden opportunity to build a long term and loyal relationship with your existing and potential customers.

This workshop will cover all the essentials from what defines good customer service experience to how certain situations can be best handled.

Program Highlights:

  • What is customer service?
  • Identifying and understanding customers’ needs
  • Ways to make a good first impression
  • Using the right tone of voice and tips for a good communication
  • Adapt to specific customer behavior styles
  • Develop action plan to improve customer service skills
  • Forbidden phrases to avoid; role- playing exercises & cases sharing
  • How to handle complaints and difficult customers
  • Implementing service quality circles in the organization


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